Returns & shipping

Terms and conditions

We ship the goods within 24 hours and the normal delivery time is 1-3 days. During high season it may take longer.

We ship orders with Postnord / DHL / TNT. We do not take financial responsibility for any delays depending on the carrier.

If you find any damage to the package, you must immediately notify the post office or other carrier and make a claim immediately upon delivery. Do not retrieve a damaged package! If you do not discover the damage until you have opened the package, and the damage is of the nature that it can be attributed to the mail or carrier's handling, you should contact them and make a claim report. If any dispute with the post or carrier cannot be resolved, please contact us. If you have ordered and do not pick up your shipment before it returns to us (package about 1 month, letter 14 days), we will invoice you 300 SEK for our work on handling the goods.

Within Sweden, there is free shipping and free return.

Collect in stock?

Of course, it is OK to choose the shipping method "pick up at the warehouse". When we have packed your order you will receive a text message / email stating that it is packed. Please note that the right of withdrawal is valid for 14 days from receipt of the sms / email / invoice.

Change

You have the right to exchange ordered goods without giving any reason. You do this by notifying us at support@qoali.com within 60 days of receiving your order. The product must be unused for replacement to be approved. That is, the packaging must be unbroken. We are responsible for all shipping costs. We recommend that you ask us before ordering if you are unsure. Use the icon in the bottom right corner or email us at support@qoali.com. 

The terms were changed in 2019-03-13 at 12.45 pm.

Return policy & complaints

We comply with the law on distance contracts in accordance with the Swedish Consumer Agency's recommendations. You have the right under the distance contract law to return ordered flawless goods without giving any reason. Complaints should be made 1-2 days after received. Complaint / Repentance for orders that are not custom-made / specially ordered: Notice of this must be submitted as soon as possible, but no later than fourteen (14) days from the date of receipt of the item. If you can prove that there is a manufacturing defect on the product, you always get new parts, however, the warranty does not apply to wear damage. Qoali stands for return shipping. For repayment - enter your postal, bank, personal or bank account number.

How to proceed with a remorse / complaint:

  1. You do this by emailing us (email address can be found at the bottom or you can use the icon on the left side or via the icon at the bottom right). Enter your order number to make it easier to handle. You can also email if you want to show (picture) or undo your purchase.
  2. Once your regret / complaint has been approved, you will receive a return slip via email.

We are responsible for the return shipping. When your products are back in our warehouse, we will credit the item value.

  1. Pack your product(s) well - these should be returned in the same condition as you received your item, and if there is no damage to the product, no credit will be done.
  2. When the order is back in our warehouse, your order is canceled / canceled.

Email: support@qoali.com